What a hassle-free service!
I wanted to let you know about my recent experiences with Friends & Family. I had a procedure at DMC Harper and used my key fob to utilize valet parking. Someone walked me in with an umbrella since it was raining, and it was so nice that my husband could wait with me at the front door after my procedure was done while our car was brought to us – free of charge! Thanks so much!
I am from Detroit, so I have many friends who need to bring their children to DMC Children’s Hospital of Michigan, and it is SO nice to be able to offer an added bonus to our friends and family. The most appreciated aspect, whether a short or long hospitalization, is for them to have free valet parking. It is such a financial burden to families to pay for regular and frequent visits to clinic or when their child is an inpatient. The Friends & Family representatives at Children’s checked on my friends throughout their hospitalization. They really appreciated having them stop by to check and see if they needed anything.
I most recently utilized Friends & Family when I needed to make an appointment but was having difficulty doing so. I made the call in mid-May and was told I couldn’t get in to see the doctor until July. I asked if I could get a referral to go elsewhere and was told “no.” I was then was given some other phone numbers for other DMC sites. After I hung up, a co-worker reminded me of the Friends & Family program. When I called and spoke with Kimberly Ward, she told me that she would be able to find an appointment on campus for me within two weeks – which she did! I was amazed. I was and am thankful that I will be able to get into the doctor much sooner than I would have without the help of Friends & Family! My pre-registration paperwork was even completed! What a hassle-free service!